The methods and conditions of purchase of the Products are governed by these General Conditions of Contract which are accepted by the Customer and constitute an integral and substantial part of each proposal and purchase order of the Products.
1 - DESCRIPTION AND CHARACTERISTICS OF THE SERVICE FOR THE SALE OF THE PRODUCTS
The service includes access to selections, choice of Products, sending of e-mails and delivery of Products to the indicated recipients.
2 - METHODS OF ACCESS TO THE PRODUCT SALES SERVICE
Access to the service will be possible via the address www.penemporium.com, the user must log-in using the username and password provided, accept the service supply contract and the General Conditions indicated below, as well as give his/her consent to the processing of his/her personal data.
3 - ORDER
Each purchase order received by Idea Prima srl must contain clearly indicated the Product code, the description of the same, the quantity, the address and the name of the recipient. Each order constitutes the Customer's order proposal and, therefore, will be binding on Idea Prima srl, only if the latter does not communicate that it does not accept this order. It is understood that the execution of the order is subject to the actual availability of the Products.
4 - FEATURES, PRODUCT PRICES AND WARRANTY
The products in the virtual catalog (the "Products") can be purchased while stocks last in compliance with these General Conditions described below; these accepted General Conditions form an integral part of the contract concluded.
The Products are shown and made visible on the Site in a way corresponding to the characteristics they possess; in any case Idea Prima srl cannot guarantee the exact correspondence to reality in relation to the images and colors as they appear on the Customer's monitor.
In the event that the Customer finds defects in the purchased items, he has to report the defects or non-compliance as soon as possible, and in any case in accordance with the law (articles from 1519 bis and following of the Italian Civil Code) by registered letter with acknowledgment of receipt addressed to Idea Prima srl, Costa Scarpuccia, 9 50125 FLORENCE.
Otherwise the Products must be considered accepted at the time of delivery.
In the letter, the customer must indicate whether he prefers to obtain a refund of the purchase price or the replacement of the goods.
In both cases, once the letter has been sent, the Customer will receive a notification from the Assistance Service with instructions for returning the defective or non-compliant items to what was requested (he must wait for this communication before returning the goods).
Idea Prima srl after having verified in its own judgment the defectiveness or non-conformity of the items, will refund the purchase price or deliver the replacement items at its own expenses, as requested by the Customer.
By way of example and not limited to, the guarantee of Idea Prima srl is not applicable (and therefore is no longer valid) in the following cases:
• Products showing defects resulting from claims or neglect;
• Products showing defects deriving from normal wear, oxidation or atmospheric agents;
• Defects that the consumer knew or could not ignore through ordinary diligence at the time of delivery of the Product;
• Disassembled, modified and / or repaired products;
• Products defective due to improper use or abuse of the Product.
The prices of the products published on the site are indicated in Euros and are inclusive of VAT (product data sheets). Shipping prices must also be added to the prices if due in the manner indicated in the shopping cart of the site itself. Unless otherwise indicated, each price is also understood to be net of customs duties and any other sales tax that the Customer undertakes as of now to pay in addition to the price according to the law of the country in which he requests that the Products be delivered .
Idea Prima srl reserves the right to modify the prices and any discounts published, canceling and replacing the previous ones. It is understood that once the order has been entered the prices can no longer be changed. The order cannot be changed / canceled after payment.
5 - DELIVERY
The Product, if available at the time of the order in Idea Prima srl’s inventory, will be shipped from Monday to Friday during working hours, by means of a specialized forwarder, in the appropriate package at the address of the recipient indicated by the Customer or at another address indicated by the recipient. The shipping costs of the Product for delivery in Italy and in the EU countries, in the manner described above are charged to the Customer, and will be applied in the manner indicated in the cart. The delivery terms indicated refer to the products present in its inventory and must be considered non-binding for Idea Prima srl, which can subsequently confirm or modify them, according to their actual needs. However, it is understood that Idea Prima srl will issue the invoice on the shipping date.
6 - PAYMENT AND INVOICE ISSUE
Payment of the price relating to the Products ordered must be made in the manner indicated in the shopping cart:
- credit card
indicating the name of the person in charge of receiving the purchased Products.
The customer has the right to withdraw from the purchase contract, without any penalty and without specifying the reason, within eight (8) days from the date of receipt of the purchased products.
In this case, you must return the products, with transport costs at your expense, to Idea Prima srl, delivering them to the courier for shipment within fifteen (15) days from when you received the products.
The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points - is understood to be exercised correctly if the following conditions are also fully respected:
The communication must have taken place within 8 days of receipt of the products;
• the products must not have been used or damaged;
• the identification tag must still be attached to the products;
• the products must be returned intact and not used in their original packaging;
• returned products must be sent to Idea Prima srl in one shipment;
• returned products must be delivered to the courier within fifteen (15) days from the date on which they received the products.
8- APPLICABLE LAW AND COMPETENT COURT
These general conditions are governed by Italian law. For any dispute relating to this contract, including those concerning its interpretation, execution and possible resolution, the Court of Florence will be exclusively competent.
Freight costs are included for orders of at least € 150.00. Below this order value, a flat-rate transport contribution of € 15 is required for European Union shipments; € 20 for shipments to non-EU European countriesBRT; € 30 for North America, Central America, South America, Russia; € 35 for Asia, Oceania and Africa.
Valid only for individuals (ex L. 214/2011 the privacy rules do not apply to legal persons, entities, associations)
DISCLOSURE PURSUANT TO ARTICLE 13 OF D. LGS. 196/2003
Pursuant to article 13 of Legislative Decree no. 196/03 "Code regarding the protection of personal data"
IDEA PRIMA s.r.l.
Informs you that:
The supply of promotional material requires the use of your personal data (agency code, name, address, company name, telephone and fax numbers, e-mail address and bank details) for purposes strictly related to the service requested. In the absence of such data it will not be possible to proceed with the supply.
The processing of personal data will take place in the following ways:
• with and without the aid of electronic or automated means
• directly by the owner's organization, as well as by Service Companies, as Data Processors
The data, if this is instrumental to the pursuit of the purposes indicated in point A, may be communicated to: Idea Prima s.r.l. as Data Processor.
The data, as part of the pursuit of the aforementioned purposes, may be processed by the employees and / or collaborators of the Data Controller in their capacity as persons in charge and / or processors.
In relation to the processing of their personal data carried out by Idea Prima s.r.l., the agent has the right to exercise the rights referred to in article 7 of Legislative Decree 196/03.
The Data Processor is:
Idea Prima srl
Costa Scarpuccia, 9
50125 Florence Italy
Tel: +39 055 2006035
Fax: +39 055 2006060