Your orders will normally be processed within 2 working days from the receipt of your order when the product is available on stock and we received the authorization from the bank or company issuing your credit card. For items not immediately available in stock, about 30 working days are estimated, provided clearing of payment as above has been effected.
As soon as your order is carried out you will be notified through an e-mail stating the tracking number for your shipment. Idea Prima s.r.l. elected as couriers one of the following UPS, DHL, Bartolini. On their respective websites (www.UPS.com; www.dhl.com; www.bartolini.it ), choose the "tracking" service to monitor the state of your shipment.
Make sure you or other authorised person is present at your address at time of delivery. Otherwise the courier might leave the parcel at the reception or hand it out to whoever is at your address, or store it for a limited time: in this case please contact the courier.
Freight costs are entirely handled by Idea Prima s.r.l., for orders of at least 100,00€. For orders of a lower value the customer is required to share the freight costs with a forfeit charge of 10€ in Europe of 20€ worldwide. In case of withdrawal, on the contrary, all expenses for the return are at buyer’s charge. Possible custom duties are buyer’s responsibility. Boxes are of a suitable size and the goods are adequately protected from damage.
In case both of evident damage and of not immediately evident damage, you have the burden to raise your objections to the courier under pain of extinction, according to law prescriptions and/or according to general and special rules applied by the courier